A UK theme park
Return rate averaged 9%, and some months sat under 1%. In the first 3 months it tripled. Phone intake of claims stopped. Guests received 40,000+ automated updates.
IAAPA 2026
Lost on a ride. Back with the guest.
Guests file a claim on their phone, with no app and no account. Your team confirms the match, and the item ships home or waits at guest services. When bag check holds something that cannot go on a ride, the guest leaves with a ticket and chooses shipping or pickup later.
Lost and found partners
Powering lost and found across all Universal U.S. theme parks.
Anonymous results
What changed at theme parks.
Three parks. The names stay off the numbers.
3xtypical return rate
40 hourssaved a month, on average
160,000+guest emails a month
A Hollywood theme park partner
Return rate more than doubled, to about 40%. The park took down its lost-and-found phone number. About 130,000 emails a year go out on its behalf.
A Fortune 50 theme park resort
130,000+ items logged in year one. Across 4,000+ shipments, guests paid $10.43 on average.
Savings calculator
See what you get back.
A claim handled by hand is about three calls of 5 minutes and three emails of 3 minutes. That is 24 minutes a claim. Items logged are not part of that time. Same formula as the official calculator.
IAAPA 2026
Request a conversation.
Tell us about your park. Tanner's team follows up from IAAPA. A time is not booked from this page.