A UK theme park
Return rate averaged 9%, and some months sat under 1%. In the first 3 months it tripled. Phone intake of claims stopped. Guests received 40,000+ automated updates.
Lost and found
Guests file the claim.
Your team confirms the match.
From the bench by the ride to a confirmed match. The guest stays on their phone. Your team stays in the portal.
Guest claim and staff review
File a claim. Confirm the match.
Interactive demo · sample data
Anonymous results
What changed at theme parks.
Three parks. The names stay off the numbers.
3xtypical return rate
40 hourssaved a month, on average
160,000+guest emails a month
A Hollywood theme park partner
Return rate more than doubled, to about 40%. The park took down its lost-and-found phone number. About 130,000 emails a year go out on its behalf.
A Fortune 50 theme park resort
130,000+ items logged in year one. Across 4,000+ shipments, guests paid $10.43 on average.
Savings calculator
See what you get back.
A claim handled by hand is about three calls of 5 minutes and three emails of 3 minutes. That is 24 minutes a claim. Items logged are not part of that time. Same formula as the official calculator.
IAAPA 2026
Request a conversation.
Tell us about your park. Tanner's team follows up from IAAPA. A time is not booked from this page.